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Keen IT provide local, outsourced IT support to businesses throughout Surrey and Hampshire including Guildford, Woking, Farnborough, Camberley and Fleet. These are some of the reasons why customers are choosing us over other IT service providers.

1) Flexible Terms

Keen IT support is fully flexible and tailored to your businesses requirements and budget. We don’t believe in tying customers into long contracts. We offer 30 day rolling contracts and flexible IT support terms, enabling you to choose a solution that suits you. Choose from monthly or pay-as-you-go IT support.

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We recently heard about a phone scam doing the rounds in the local area. The caller claimed to be from Tech Health Line in London but seemed to be having a side conversation in another language. They would then ask you to bring up the event manager which would show system errors, leading you to believe that there is a virus on your computer.

This phone scamming technique is very similar to those used by scam emailers, who seek to obtain your personal information such as banking usernames, passwords and credit card details by pretending to be a trustworthy source. In the light of this latest scam, we thought it might be useful to remind our customers some of our top tips for recognising scam emails and protecting your data.


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We would like to thank you for your business over the past year and we do hope that we've been able to ease your IT stresses!

Remember that we are open between Christmas and New Year should you need our help over the festive season.

The Keen IT team wish you a very Happy Christmas and prosperous New Year. We look forward to working with you again in 2018.



All the best, Phil Keen

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Now that the weather is beginning to warm up it makes sense that devices such as laptops may start running a little warmer than usual. But there is a big difference between warm and really hot. A roasting hot computer or laptop is definitely a bad thing, as you run the risk of permanently damaging your hardware (ie which can lead to data loss). Strictly speaking your laptop shouldn’t run hotter than 45C, so if yours is getting hot to touch, you’d better start thinking about cooling it down!

There are some really simple things you can try at home to help cool your machine down.

  1. Check that nothing is blocking the air vents. On a lot of laptops they are located at the side of a machine. On macs you can locate the air vent just behind the screen at the back. Think about raising the laptop up slightly so that air can better circulate.
  2. Is the surface your laptop sitting on a good heat sink? Don’t put your laptop on a bed or soft surface as
    its likely to trap the heat and stop air circulating.
  3. Do not put a running laptop in a bag, make sure you hibernate or shut it down first.

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Please note below the workshop opening hours Over Christmas and the New Year.


21st - 22nd Dec Normal Hours (9am - 6pm)
Sat 23rd Dec 10am - 1pm
24th - 26th Dec  CLOSED 
27th - 29th Dec  Normal hours (9am - 6pm)
Sat 30th Dec  10am - 4pm 
31st Dec - 1st Jan  CLOSED
Tues 2nd Jan  Back to Normal Hours (9am - 6pm)

As we are operating on minimal staff, these times are subject to change.


Keen IT would like to wish all of our customers a Merry Christmas and a Happy New Year.

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A recent Which study found that 95% of home computer users had received phishing emails. The most common current scam emails are below. At Keen IT we often see computers in our workshop which have been infected with malware, viruses or have been subject to phishing.

What is Phishing?

Phishing describes an attempt made typically via email or social media to acquire your personal information such as banking usernames, passwords and credit card details by pretending to be from a trustworthy source.

Phishing scams are becoming increasingly sophisticated so we felt it would be useful to Keen IT customers to bring to attention some of the most common phishing emails:

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Christmas is just round the corner so if you are considering buying a computer or laptop as a gift we have put together this handy buyers guide.


When it comes to purchasing a laptop or computer it is essentail to consider the end user because every machine has a different capability and price tag! There is no point spending a lot of money on a top range computer if it is only going be to used for emails and internet browsing.


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Have you been having internet connectivity issues since updating Windows 10 software?

Some of our customers have been having problems caused by a broken software update which emerged last week.

Microsoft have yet to fix this but we have been working hard to resolve this for our customers. We have now isolated the fault and found a temporary fix.

Please get in touch if you are experiencing connectivity problems and we will help you to get back online. 

 

 

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Disaster averted! Keen IT goes above and beyond when it comes to its IT infrastructure provision & customer service!

“The other day we arrived at work to find out we had a major power cut and our electricity suppliers were advising we would be without power in two of our units for 6-8 hours! Our internet and phone lines are crucial for our business and it was imperative we got up and running as soon as possible. I knew the answer would be call to Phil Keen and a solution would be found – and I was right, it was! Phil and Adam arrived almost immediately and moved PC’s, phones and other equipment to our unit with power. Within an hour we were answering the phones and taking orders. Phil was even kind enough to lend us the use of his office to two of our customer support team were able to work remotely from his office! Thank you Phil and Team Keen IT!” Sara from Natural Instinct. 

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Season's Greetings and a Happy, Healthy and Prosperous New Year to you and your families for 2017. 

From your team at Keen IT
Phil, Adam, Jon, Elliot, Mike, Stuart, Christina, Trish, Beril, Malcolm and Eileen


Christmas opening hours as follows:
 
Up to the 24th - Open, business as usual!
24th December - Closing at 13.00
25th, 26th, 27th, 28th December - Closed
29th, 30th  December -  Open 9am - 6pm
31st December - Closing at 13.00
1st January - Closed.
2nd January - Closed.
4th January -  back to normal hours.

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