Home user support

About Keen IT

Keen IT have been supporting businesses and home users in the Surrey area since 2005.  Our friendly team have over 10 years of experience helping businesses and home users to solve all their IT problems. We believe in building strong working relationships with all our customers, offering simple easy-to-understand solutions at very competitive prices.

We consider ourselves your IT department who you can call on for support, advice and the management of all your IT needs. We appreciate that one solution doesn't fit all.  With a wide array of businesses supported we can tailor solutions to your requirements. We currently provide IT support to home users, general offices, finance companies, construction businesses, the retail industry, legal businesses and the healthcare industry.

Meet the Team

Phil KeenManaging Directorphil@keenit.co.uk

Nineteen years' experience supporting customers, matching IT and telecommunications solutions to business needs and budgets. Prince 2, Project Management certified, ITIL certified, Apple certified, VMware Sales Professional, IPAF – Cherry picker / MEWP License holder for cable installations.

In his spare time...don't be silly, Phil never has free time, he lives and breathes Keen IT!

Adam WiltshireIT Engineeradam@keenit.co.uk

Senior Engineer with nine years' experience in IT systems support with a strong background in the video games industry. Adam enjoys solving our most complex IT problems.

In his spare time...he can be seen perfecting his magic skills for his three wonderful kids.

Jon FennerOperations Managerjon@keenit.co.uk

Operations Manager with seven years' experience at Keen IT progressing from an apprentice engineer. Jon is often the first person our customers speak with and he keeps us all in check!

In his spare time...Jon likes to counter world of modern technology by immersing himself in classic British and Hollywood films.

Elliot SturgessIT Engineerelliot@keenit.co.uk

IT and VoIP Engineer with six years' experience. He is CCNA certified and has a National Award in IT.

In his spare time...he can be seen stealthily hiding in woodland with an Airsoft rifle and army fatigues.

Mike NeupertIT Engineermike@keenit.co.uk

Mike has worked with Keen IT since 2012 as an IT Engineer. He is all-rounder, assisting with remote telephone support, occasional on-site visits and helping home users in the Workshop.

In his spare time...Mike carries his passion for computers and technology into his personal life, spending far too much money on new parts for his custom computer, along with playing video games.

Stuart AingerIT Engineerstuart@keenit.co.uk

Stuart is the face of Keen IT when a customer walks through the door at the Keen IT workshop, he is a well known and loved by our home user clients. He is also a CISCO trained advanced engineer.

In his spare time...he pursues his technical interests through Twitch Livestreaming videogames. He has successfully helped to raise £4,585 for Children With Cancer UK charity through a 48 hour weekend of live streamed gaming.

Jake DeallieIT Engineerjake@keenit.co.uk

Engineer, recently qualified from a QCF IT Apprenticeship, plus GCSE iMedia, OCR Nationals IT, AQA – ICT Level 2 and GCSE Electronics.

In his spare time...he is a basketball player and a car enthusiast.

ChristinaAdmin and Finance

Christina deals with the day to day business of admin and finance for Keen IT.

In her spare time...she loves walking the dogs and spending time with friends.

Chris KeenCabling Engineer
Cabling Engineer, specialising in cable installations, CCTV installations and office moves.
Joshua RiddexMarketing Executivejoshua@keenit.co.uk

Digital marketing executive with 5 years' experience. Certified by the Digital Marketing Institute, Hubspot and Google.

In his spare time...he attends automotive events and likes to kickbox.

Tina CollinsOffice ManagerTina@keenit.co.uk

Tina has had a long career with various roles in technology companies but all with customer service at the forefront. A safe pair of hands, her broad experience with accounts, operations and finance gives her a solid base for supporting both colleagues and customers alike..

In her spare time... she is a creative and passionate artist, she draws and paints indoors and out.

Customer Feedback

Beril Sener, Haywood Sener

“As a design agency we work with clients to manage and renew their websites.  As part of this service we are often asked to help with email setups and general IT support.  Since this is not our core business we recommend Keen IT as our preferred business IT support provider.  I have only ever had positive feedback from my customers.  In addition Phil and the team are always so helpful with our own IT queries.  We run apple macs and they are able to resolve and advise us when we need it. We cannot recommend Keen IT highly enough.”

Gita Kelsey, Acclimatise Airconditioning Ltd

"Keen IT were brilliant in organising all our IT and communications when we recently moved premises from Guildford to Ash Vale.  We had a new office built in the new premises and Phil and his team worked with our builders installing all the cabling when it needed to be done.  We were worried about losing our Guildford phone number which we’ve had for many years but Keen IT were able to supply us with a new VoiP phone system which meant we could keep our number, which was brilliant (and it’s cheaper than our old system)!  Everything went smoothly and we only had half a day of downtime on the Friday afternoon.  Phil and his team are always just a phone call away and we are hugely impressed with their knowledge and ability to resolve any problem we throw at them, and thankful that they explain things in a way that a non-technical person like me can understand!"

Ranmore Consulting Group.

"So many thanks for your as ever prompt and responsive customer service. A very impressed and satisfied customer"